Our holistic support service focuses on student’s lives outside the classroom, recognising their needs beyond learning the English language.
We provide basic support and assistance for issues refugees and asylum seekers face regarding financial support (including welfare benefits and Asylum Support), housing and immigration, as well as everyday difficulties such as dealing with utility providers, making health-related appointments and understanding official correspondence.
We routinely contact agencies on behalf of students and provide advocacy to help resolve problems. We regularly engage with Jobcentre Plus regarding benefits issues, and with local councils and Housing Associations on housing-related issues. We help contact solicitors on behalf of asylum seekers, complete basic forms and write letters. We signpost or refer students to expert advice where required, particularly in the area of immigration, complex welfare benefits matters, and other legal issues.
We achieve significant impacts such as successfully reversing benefit withdrawals and obtaining accommodation for homeless people. Overall our service increases student’s peace-of-mind and their confidence to fully engage in the learning environment, knowing their needs are recognised and supported.